How long do I have to return an item?
You have 7 days from the date of purchase to return any item that meets our return policy.
What is the return and refund policy?
· We’ll refund an item(s) that is accompanied by the original proof of purchase such as your receipt or tax invoice
· The returned item(s) must be in good and unused condition, in its original sealed packaging and with all paperwork, parts and accessories that came along with it
· We’ll offer your full refund via your original payment method
Are there any items excluded from the return policy?
. The following products and services are non-refundable and non-exchangeable:
· Special order or customized items
· Damaged or used items, which are no longer in a sellable condition
· Installed and assembled items, except for faulty items
· Delivery charges, except for faulty items
· Electrical items, chemicals, mastic glue, and machines
How do I return my items?
You can return the Item(s) at the store
What should I do if my order arrives damaged, or defective or if the wrong item was delivered?
If you notice any visible damage to the item on delivery, refuse the delivery and call us at +971 6 534 4172, ++971 6 539 2858.
If you find the item is damaged after you’ve opened it, immediately return it to our store.
Can I return an item that was purchased under a promotion or came with a bundle deal?
You can return promotional or bundled items, but you’ll also have to return any free or discounted product that came along with the original item. We don’t offer a partial refund on a promotional bundle.
How will I get a refund for my returned items?
Your refund will be processed via your original payment method.
If I’ve paid through my debit or credit card, how long would it take for me to get my refund?
The whole process right from receiving your returned item(s), to running a check on the item(s) and your bank processing the return will roughly take 2 to 3 weeks.
Will I get my VAT refunded when I return an item(s)?
The VAT amount will be included in your total refund amount. Make sure to show your proof of purchase – receipt or tax invoice – when returning your item(s).
I have shipped my item(s) outside the UAE. Can I still return it and get a refund?
Yes, you can return the item(s) within 30 days of purchase and get a refund as long as it meets our Returns & Refund policy. However, any shipping, handling & related costs will not be included in this refund and will have to be borne by you.
I have shipped my item(s) outside the UAE. Can I still return it and get a refund?
Yes, you can return the item(s) within 30 days of purchase and get a refund as long as it meets our Returns & Refund policy. However, any shipping, handling & related costs will not be included in this refund and will have to be borne by you.
